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Send Feedback and get a reference number

Use Feedback when something looks wrong and the other troubleshooting articles do not explain it, or to suggest a feature.

  1. Title bar → Feedback. A window opens: the conversation with Tented support on the left, the report on the right.
  2. Tell Tented support what happened, or what you would like Tented to do, and press Enter (ShiftEnter for a new line). Add up to three images per message with Image, by pasting, or by dropping files on the conversation. On macOS and Windows, Capture window adds a picture of the Tented window (with the Feedback dialog hidden).
  3. Support reads this session’s recent warnings and errors itself, answers what the help covers, suggests fixes to try, and asks one question at a time. Tap a suggested answer or type your own. If an open report matches, choose Same problem, add mine or It’s different.
  4. When it has enough, support fills in the report on the right: Bug or Feature request, a title and a description. It is not sent yet. Change anything there, add images, then click Send report, or tell support to send it. You can also write the report yourself without the conversation.
  5. The right pane then reads “Your report is in · reference R-142” (your number differs). Quote that reference if you follow up.

Messages to support are not reports: nothing is filed until you click Send report or tell support to send it.

Each report includes the app version, your system, and the newest log files, with broker account numbers masked. You cannot attach logs by hand. The privacy notice at tented.app/privacy explains where reports go.

If Feedback says “Couldn’t reach Tented.”, your report is still there; send it again when you are back online. “That’s a lot of reports today.” is a daily limit by design; try tomorrow.

To read the logs yourself, see Find Tented’s logs.